Support

Welcome! View our FAQ's section and Care Guides to answer common questions. Contact us if needed.

Support2017-04-25T19:41:59+00:00

FAQ

Many answers to our most commonly asked questions can be found here.

Did you know you can pick out a carpet and have it made into a rug at Mohawk’s factory?2017-07-12T18:45:44+00:00

Many people don’t know this but you can order custom rug sizes through Mohawk to cozy up a living area or bedroom that has hardwood or tile floors.  Here in Wisconsin it gets cold and there is nothing better than a soft, cozy rug to warm up a living space in the cold months.  You don’t have to spend hours looking through retail rugs.  You can select a solid or lightly textured or patterned carpet to have serged into a rug that suits your room size.  Have a neutral palette already and want to add a pop of color to the room?  Select a bold color like blue or yellow.  When you tire of that you don’t have to tear out wall to wall carpet and you maintain the neutral atmosphere of the room you started with.  We recommend a Rug Assist pad under the carpet to protect the wood floor and added cushion to the step.

Cleaning Vinyl2017-05-11T20:59:14+00:00

A question we receive often from those who do housekeeping and maintenance duties at businesses—-How do we clean our vinyl plank or vinyl tile (or VCT–vinyl composition tile)?

The answer to this is three-fold:  Right after installation do not “clean” your VCT for 72 hours.  There will be grit and dirt on the floor so thoroughly sweep or vacuum the floor to remove anything loose.  After 72 hours, mix a cleaning solution together of a pH neutral* cleaner with warm water…the ratio will depend on how soiled the tile is.  It is better to use LESS solution.  The trick is to rinse with clean water or clean mop after applying the solution mix to the treated VCT area.  You can leave the cleaning solution on a trouble spot for 5-15 minutes (but do not let it dry on the tile) and can even apply pressure with a nylon or rayon mop to get some of the tougher stains out.  Use a wet mop or vacuum to remove the cleaning solution and RINSE the floor thoroughly with clean water.  

*pH Neutral is 7.  Products that are close to neutral are Dawn dish soap, Bona & other “flooring brand” floor cleaners, and most stone cleaners.  Some all purpose floor cleaners have pH’s near 7 and you can dilute them in lukewarm water (mixing it in HOT water will raise its acidity).  Baking soda is pH 8-9 and is often used watered down to be more neutral or with vinegar to neutralize its acidity…but….DO NOT USE VINEGAR ON VINYL FLOORS!!  EVER!!  It will damage the vinyl’s surface over time.  You will likely have to buy something that specifically states it is pH neutral or around 7.  If it says it is closer to 10 then it may be too alkaline (Borax & several laundry products) and bleach and ammonia are also 11-13 and would be too alkaline or abrasive for vinyl flooring too.  There are many DIY tutorials out there that tell you mixing vinegar into a homemade cleaner is neutral enough for just about anything….well, not vinyl floors!

What geographic area do you work in?2017-05-11T21:03:43+00:00

We primarily work in Southern and Central Wisconsin. Please give us a call to see if we’re able to serve you.